Privacy Policy

Penelewey Tours Cornwall Privacy Policy

Our contact details 

Name: Rebecca Frost 

Address: Trevethow, Feock, Cornwall, TR3 6QY

Phone Number: 07793129115

E-mail: hello@peneleweytours.co.uk

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and email address)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· Contact form or direct email

We use the information that you have given us in order to give you promotional deals or contact you regarding bookings.

We may share this information with employee’s or sub contractors or mail chimp

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@peneleweytours.co.uk 

How we store your personal information 

Your information is securely stored. 

We keep personal information for 2 years. We will then dispose your information by permanently deleting your records from our system.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@peneleweytours.co.uk or 07793129115 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@peneleweytours.co.